Contact Us

Before you write to us

If you are struggling with gambling, the contact form is not the right place to start. Please turn instead to the dedicated support services listed on this website’s responsible-gambling pages, where you will find guidance, self-exclusion tools and confidential advice. Those routes exist precisely so you do not have to wait for a reply to get help.

How we handle your message

Our team reads and replies in English. If you write in another language, we will do what we can, but a response in English will always be the fastest and clearest option. We treat every enquiry on its own merits and aim to get back to you without undue delay, though complex questions may take longer to answer properly.

What never belongs in this form

Please do not send financial details, passwords, PINs, or scans of identity documents through this form. No legitimate enquiry about a casino review ever requires those items, and sending them puts your security at risk for no good reason. If you believe a document is genuinely needed for a complaint you are pursuing directly with the operator, use the operator’s own secure channels instead of this site. We will never ask you for such material, and any request that does come from this address should be treated as suspicious.

Stick to describing your question or concern in plain terms. That is enough for us to understand the issue and point you in the right direction, whether that means clarifying our editorial position, correcting a factual point, or explaining where to take a dispute about your account elsewhere.

What happens next

Once you have sent your message, we read it in full before replying. We do not share your enquiry with any third party, and we only use the contact details you provide to respond to you. If your question concerns a specific review, please name the casino and the page you are referring to, so we can check our records efficiently. For gambling-related difficulties, remember that the support services remain available to you at any time, independently of anything you send us here.